Skip to content
  • HEC.CA
  • FR
Omer DeSerres Chair of Retailing Logo
  • Home
  • About
    • Chairholder
    • Mission
    • Research Axes
    • Team
    • Tribute to Jean-Charles Chebat
  • Publications
  • Supervision
  • Contact us
Loading...
Homechmacfinhec2021-01-29T21:33:09-05:00

Chairholder

Professor Grégoire holds a PhD in Marketing from the University of Western Ontario (Ivey) and an MSc from HEC Montréal. He joined the School in 2010. From 2004 to 2010, he taught at Washington State University (WSU), first as an assistant and then an associate professor.

Read more

MIssion

The mission of the Omer DeSerres Chair of Retailing is to produce and disseminate high-level knowledge in the retail management and service marketing sectors.

Read more

Research Axes

The Chair currently focuses on several areas of expertise, including 1) the occurrence of conflicts between customers and firms and 2) their resolution process.

Read more

News

November 30, 2018
2018 Research and Teaching Awards

September 14, 2018
Yany Grégoire receives Best Reviewer Award from the Journal of Services Research

April 20, 2017
International recognition for Yany Grégoire

June 21, 2016
PhD: Mina Rohani, a co-laureate of the SERVSIG Best Dissertation Award in Service Research

April 26, 2016
Elnaz Kanani Kuchesfehani wins the best PhD dissertation award

© 2019 Omer DeSerres Chaire of Retailing - HEC Montréal